According to clients’ standard and requirement, we will offer 4 levels of technical support service. The details are as follows:
Services | Basic Service | Standard Service | Premium Service | Premuim Plus Service |
---|---|---|---|---|
Hotline telephone service | ||||
E-mail service | ||||
Remote access service | ||||
New technology consultancy service | ||||
Locale project implementation (Excluding warranty extension) | ||||
Standard training (Excluding warranty extension) | ||||
Inspection 1/Year | ||||
5*8 on-site fault handling | ||||
Premium training (Excluding warranty extension) | ||||
7*24 on-site fault handling | ||||
Insepction 4/Year | ||||
Non-fault locale handling 2/Year | ||||
Remote disaster manoeuvre | ||||
Specific VIP maintenance group | ||||
Premium Plus Training (Excluding warranty extension) |
Storage Virtualization Storage High Availability Instant Recovery Metro High Availability Remote Disaster Recovery Cloud Migration and DR
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Enterprise Information Management, Inc.
21-23rd Floor, 501 Minhe Road, D Lianhe Center, Xiaoshan, Hangzhou, Zhejiang
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